Frequently Asked Questions.
Here are some common HPM Questions and Answers.
Why use HPM? What makes you so special?
HPM is not a call center. We are a team of reception professionals who act in every way as your personal staff. We answer your phones, answer patient questions, book appointments, and do other tasks based on your personal preferences and requests.
Who are you anyway?
HPM was created in 2007 by Sam Schikowitz, a Naturopathic Physician, to meet the needs of his tiny office and those of his colleagues and friends. Since then we have grown to over 30 staff, including Shantell Willis our Operations Officer and Patty Piccarreto, our Financial Officer.
What will I actually get when I work with HPM?
You will have 1 or 2 staff members who work with you to meet the needs and provide a professional experience
for your patients. They will understand your practice and patients based on the manual and training we do together.
What exactly am I signing up for?
You are getting a phone number and two dedicated staff who answer your phones 8hrs per day 5 days per week. These staff members will understand your practice based on the manual and training we do together, and will act as your personal staff. Your patients will be surprised when our team are not there to greet them at the door.
How much will it cost? Are there any hidden fees?
The monthly cost is $68.80 per month for the phone system and the readiness of the staff. After that, the staff charges $1.58 per minute for the time they are actually working on your practice. This usually comes out to $100 per month if you see 5 patients per week or as much as $2000 per month if you have a busy full time practice. $2000 per month which is considerably less than full time staff, and you don’t have to manage the usual hiring, training, scheduling, managing, and other work and costs associated with staff.
Are there any long term contracts?
There is no long term contract or early termination fee.
What’s included in my fees?
Your fees include a local or toll free number (we can port in your number and eliminate your existing phone bill), a full featured enterprise phone system, and staff ready to answer your calls based on the manual we create together.
What is the setup process?
Once you fill out the General Services Contract and Reception Services Form you will receive an email from Patty. She will ask you to call her with your billing information. After that is complete we will build your manual which will be submitted back to you for editing. When you let us know you are finished with the manual we will have your team reach out for training. During this time your system setup will be completed and you will be ready to Go Live. Our usual turn-around time is about 2 weeks.
Is every call answered every time?
No, your staff will not necessarily answer every call. That would require a call center which would mean you get no personalized care. Instead, we call all missed calls back immediately after we finish the current patient’s call.
What do you integrate with? Will you work with my existing EMR or scheduling system?
We can work with any system we can log into.
Still need help? Send us a note!
For any other questions, please write us at contact@HPMTeam.com or call us on 888-337-3381.